Pet Forge SUPPORT INFORMATION
Product User Manual
Product User Manual
Warranty Information
Warranty Information
Limited 1 year (excluding wear & tear parts, e.g. hoses & washers).
Any repair, replacement, or warranty service, and all questions about this product should be directed to Pet Forge at 1-833-203-2345.
Pet Forge warrants to the original purchaser that the product will be free from defects in material, parts and workmanship for the period
designated for this product. The warranty commences
the day the product is purchased
Pet Forge agrees that it will, at its option, replace the defective product with either a
new or remanufactured unit equivalent to your original
purchase during the warranty period.
Exclusions: This warranty does not apply to the below:
1. If the appearance or exterior of the product has been damaged or defaced, altered or modified in design or construction.
2. If the product original serial number has been altered or removed or cannot be readily determined.
3. If there is damaged due to power line surge, user damage to the AC power cord or connection to improper voltage source.
4. If damage is due to general misuse or accidents.
5. If repair attempts are done by unauthorized service agents, use of parts other than genuine parts or parts
obtained from persons other than authorized service companies.
6. On units that have been transferred from the original owner.
7. On products that have been purchased as refurbished, like new, second-hand, in a “As-Is” or “Final Sale” terms.
8. To products used in a commercial or rental setting.
9. To products used in settings other than ordinary household use or used other than in accordance with the provided
instructions.
10. To damages for service calls for improper installations.
11. To glass parts and other accessory items that are included with the unit.
12. Transportation and shipping costs associated with the replacement of the unit.
13. Service calls to instruct you how to use your product.
14. Service calls to repair or replace the house fuse, reset the circuit breaker or correct the wiring in the house.
Return Policy
Return Policy
For returns and exchanges, customers can return the product within 30 days of purchase to avoid delays and extra fees. Item must be in new/sellable/unused condition. There is no restocking fee and the customer pays for return shipping. Customers can cancel an order before the item ships, which is normally within 24 hours of the purchase.
Prior to returning, customers must provide a reason for the return or exchange. This process will be examined and approved by the RMA team to determine the legitimacy of the purchase order and/or purchase location. In order to start a return/exchange, please fill out the Return Merchandise Authorization (RMA) Form at the bottom of this page.
Warranty Registration Form
Warranty Registration Form
Please register your product below to ensure your ride is protected under our warranty.
How to Set Up Spin Fresh
In this unboxing video, we teach you what each included part does and how to set them up. You're be ready to wash in just a few easy steps.
Warranty Registration Form
Please register your product to ensure your ride is protected under our warranty.
Returned Merchandise Authorization (RMA Form)
For returns or exchanges, please fill out the form below. All (*) sections are required.